Outlook cannot display the requested font

Issue : After I’ve been using Word and Outlook for a while, I receive the following message: there is insufficient memory or disk space. Word cannot display the requested font. Once I get this error message, my fonts are garbled in both Word and Outlook. I have plenty of memory and disk space so what is the problem??

Resolution : There are a couple of things that can cause this.  One is a corrupted normal.dot template, one is a corrupted printer driver, and the other would be some sort of third part add in.  So let’s start witht he simplest to try and that is replacing the normal.dot template.

Click on Start, go to Search, and in the Search box type normal.dot.  There should be a search option that you can check for ‘search hidden files’, make sure that is checked.  If it does not find it, try searching for *.dot.  It may be hard to find because it is a hidden file.  You may have to go into folder options and be sure "show hidden files" is checked.  Whenever you find normal.dot, rename it old.dot and restart your computer.  Open Word and it will create a new normal.dot template, which is what Word uses as a default blank document.

If that does not work, read this article about a third party add in that can cause this issue:
http://support.microsoft.com/kb/906899

You can leave a response, or trackback from your own site.

Leave a Reply