hqda citrix

One of our users is having a peculiar problem with hqda citrix. When he logs onto our hqda citrix network on a desktop machine, he can access our Exchange server and read his email. However, when he logs onto a desktop session in our Citrix farm (XPe, FR3), he receives the “Exchange Server Not Available” hqda citrix error, with the option to Retry, Work offline, and Cancel. I have deleted the contents of his TS profile folder with no success. I have also recreated his email profile several times without luck. When creating the email profile, if I enter one of our other mail servers into the Exchange Server field, our Exchange organization resolves the correct server on which his mailbox is located, but he still cannot open his mailbox hqda citrix.

I think that it must have something to do with the SELF role in Active Directory (but I could be wrong). I gave that user rights to another mailbox and created an email profile pointing at that mailbox. He can open Outlook under that email profile. I can even add his mailbox under the “add additional mailbox” field, and he can open his mail. It is just when his mailbox is the target of the mail profile that he cannot connect.

Again, none of this is an issue when he logs into the network in his office. hqda citrix